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FAQ

Registration
Why do I need to register to shop?
Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

By registering, will I automatically receive marketing emails from you?
No, not unless you sign up to your newsletter.

If you have do sign up, you can ask to be taken off our mailing list at any time.

By registering, will you pass my details to any other companies?
No, we will not pass your details to any other companies.

What do I do if I have forgotten my password or my password does not work?
If you have forgotten your password, we will need to reset it for you.

Please click here so that we can reset your password.

Orders

How do I know if you have received my order?
When you make an order you will receive a confirmation email from us acknowledging this. The acknowledgement will contain your order number and details of the goods ordered. This is confirmation that your purchase has been made and your card has been charged. When your goods have been dispatched to you, we will send you an order dispatch email.

Can I make changes to my order?
We cannot change your order in any way as we start to process your order as soon as we can after we receive it. This includes adding to as well as removing items from your order.

What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realize your personal details are incorrect once you have completed the ordering process please contact our Customer Service team on rinhoo.carol@foxmail.com ensuring you include your order number.

What happens if an item on my order is not available?
If items you have ordered is unavailable when we come to pick and dispatch it you will be informed by email that we are unable to ship that item and you will be refunded for that item.We will ship any remaining items that you have ordered.

What if I need to cancel my order?
Orders cannot be changed once order confirmation has been sent. If you do not want the item on receipt please return the items to us. We strongly recommend you use a recorded delivery service. Click here for more information on returning an item.

How will I know if you have received my returned parcel?
We strongly recommend that you return your parcel by recorded delivery as this will allow you to track the whereabouts of your parcel online. Once we have received your parcel and processed your items we will send you an email to confirm that it has been returned and the monies credited to your account. Please remember that some banks may take up to 10 days to show the refunded monies in your account. In order for us to deal with your enquiry, please contact us within 13 days of return if you have not been refunded your money.

How do I shop online?
It''''''''s easy. Simply select an item from anywhere on this site, choose your preferred color, size and the quantity you want and then add to your shopping bag. When you have finished shopping, go to your shopping bag and review your choices. Once you''''''''re happy with what you have click to go to the CheckOut. If you are a new customer, you will need to enter your details. If you have shopped with us before and saved your details, enter your email address and password. From there, follow the prompts for your delivery address, payment details and billing address (if different from your delivery address)

Do you charge any duties or taxes?
At rinhoo.com, we don''''t add taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost.