Registration Why do I need to register to shop? Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.
By registering, will I automatically receive marketing emails from you? No, not unless you sign up to your newsletter.
If you have do sign up, you can ask to be taken off our mailing list at any time.
By registering, will you pass my details to any other companies? No, we will not pass your details to any other companies.
What do I do if I have forgotten my password or my password does not work? If you have forgotten your password, we will need to reset it for you.
Please click here so that we can reset your password.
How do I know if you have received my order? When
you make an order you will receive a confirmation email from us
acknowledging this. The acknowledgement will contain your order number
and details of the goods ordered. This is confirmation that your
purchase has been made and your card has been charged. When your goods
have been dispatched to you, we will send you an order dispatch email.
Can I make changes to my order? We
cannot change your order in any way as we start to process your order
as soon as we can after we receive it. This includes adding to as well
as removing items from your order.
What happens if I notice that my personal details are incorrect after I have completed the ordering process? If
you realize your personal details are incorrect once you have completed
the ordering process please contact our Customer Service team on
firstname.lastname@example.org ensuring you include your order number.
What happens if an item on my order is not available? If
items you have ordered is unavailable when we come to pick and dispatch
it you will be informed by email that we are unable to ship that item
and you will be refunded for that item.We will ship any remaining items
that you have ordered.
What if I need to cancel my order? Orders
cannot be changed once order confirmation has been sent. If you do not
want the item on receipt please return the items to us. We strongly
recommend you use a recorded delivery service. Click here for more
information on returning an item.
How will I know if you have received my returned parcel? We
strongly recommend that you return your parcel by recorded delivery as
this will allow you to track the whereabouts of your parcel online. Once
we have received your parcel and processed your items we will send you
an email to confirm that it has been returned and the monies credited to
your account. Please remember that some banks may take up to 10 days to
show the refunded monies in your account. In order for us to deal with
your enquiry, please contact us within 13 days of return if you have not
been refunded your money.
How do I shop online? It''''''''s
easy. Simply select an item from anywhere on this site, choose your
preferred color, size and the quantity you want and then add to your
shopping bag. When you have finished shopping, go to your shopping bag
and review your choices. Once you''''''''re happy with what you
have click to go to the CheckOut. If you are a new customer, you will
need to enter your details. If you have shopped with us before and saved
your details, enter your email address and password. From there, follow
the prompts for your delivery address, payment details and billing
address (if different from your delivery address)
Do you charge any duties or taxes? At rinhoo.com, we don''''t add taxes, VAT, or other hidden charges
to the price of your order. You pay what you see on the checkout page,
i.e. the subtotal of your items + the shipping cost.